Refund policy

Return & Refund Policy – Farhio Dubai Perfumes

At Farhio Dubai Perfumes, your satisfaction is our priority. We want you to shop with confidence and peace of mind.

📦 30-Day Easy Return

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

✅ Eligibility for Returns

To qualify for a return:

The item must be unused, unopened, and in its original packaging

You must provide proof of purchase (receipt or order number)

💬 Easy Return Process

To start a return, contact us: 📧 Email: Hassanhafsa927@gmail.com

📱 WhatsApp: +27 63 221 4557

Once your request is approved, we will guide you step-by-step on how to return your item.

🚚 Return Address

📍 149 8th Avenue, Johannesburg, Gauteng, 2092, South Africa

Please note: Items sent back without contacting us first will not be accepted.

⚠️ Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours

We will replace the item or refund you immediately

❌ Non-Returnable Items

For hygiene and safety reasons:

Opened or used perfumes cannot be returned

Sale items and gift cards are non-refundable

🔄 Exchanges

Need a different item?

The fastest way is to return your item and place a new order once approved.

💰 Refunds

Once we receive and inspect your return, we will notify you

If approved, your refund will be processed within 5–10 business days

Refunds are sent to your original payment method

🤝 Our Promise

We are committed to providing high-quality perfumes, fast service, and trusted support.

If you have any questions, we are always here to help.

📧 Email: Hassanhafsa927@gmail.com

📱 WhatsApp: +27 63 221 4557